Mellanie is running a sales business and Charles is one of her employees. While taking a quick lunch break, she overhears a strange conversation between Charles and a potential client. He insults that client repeatedly and Mellanie is getting very upset at Charles. After the call ends, she goes over to his desk and has a few words with him. She explains that he needs to learn some finesse and that will help him with clients. He doesn't understand until Mellanie grabs his tie and SHOWS him the meaning of finesse with her lips.